Are you an official seller of UNBLOCK? How can I verify legal dealers?

(1). Yes, UnblockTech TV Box is an official primary distributor authorized by UNBLOCK Tech, We have been distributing and selling Unblock TV boxes for over 10 years.UNBLOCK Tech (https://www.unblocktech.com) does not sell products directly; all UNBLOCK TV boxes are sold through authorized distributors and undergo strict quality inspections. By purchasing from our website, you will enjoy professional and prompt customer service. Our goal is to make your shopping experience easy and enjoyable!

(2) . Dealers not listed on the official website's violation list can purchase with confidence. Click here to view the blacklist: https://www.unblocktech.com/security/79.html

(3). We recommend that you purchase with a store that has a power of attorney. Ask the dealer for the authorization number and then go to "Authorize Search" to check, the website is:(our 8-digit authorization code: US130U0I) http://www.unblocktech.com/accredit.htm
Please avoid purchasing UNBLOCK TV boxes from physical stores in Hong Kong, as these boxes are not officially authorized due to regulatory restrictions in Hong Kong.

What's the difference between the UBox 12 and UBox 11? What new features does the Ubox 12 have?

Is it illegal to buy or sell Unblock UBox TV box?

➤. The TV boxes we sell are all certified by NCC and BSMI and comply with regulations. They are completely legal, so please rest assured.
➤. The TV box products purchased from our store can be used with peace of mind, and we guarantee that there is no built-in illegal software. The sales process and after-sales service are completely legal, and consumers can use them in their personal lives without any doubts about legality.

How about an after-sales warranty? Will you provide technical support or allow returns?

We offer a 18 Months official warranty for the Unblock Tech products, including lifetime software upgrades. If there's a hardware issue within 18-Month, we will replace a new one to you. For software issues, we provide support via WhatsApp/Wechat. Many of our long-term customers still use our 3rd and 4th generation devices without problems, showcasing our box's stability and quality.

Can I use the Ubox12 in XXX country? Do I need a subscription every year?

Can I buy the Ubox 12 from Amazon, eBay, etc.?

We are Unblock Tech Official Authorized Distributor, we would like to remind you that when you purchase directly from our store, you receive exclusive benefits that are not always available through third-party platforms like Amazon. We offer a 1-year official hardware warranty and lifetime software updates. Should any hardware issues arise within the first year, we will replace your unit at no extra cost.

In contrast, purchases from platforms like Amazon often come with limited after-sales support. For instance, Amazon's return policy is typically limited to 30 days, which means that after this period, you may not have access to proper customer support or warranty services. Besides, their platform charges 5% tax.

Does the UBOX 12 support third-party apps like Netflix or Disney+?

Is the Unblock Tech TV box compatible with any TV?

How long can I use the Unblock TV box? Will there be a day when it suddenly stops working?

Which power plug should I choose?

We offer US, UK, EU and AU plug types for your choice.
Please choose a power plug that complies with your local codes. According to the following reference:

➤. US Plug Type:
USA, Canada, Japan, Korea, Brazil, Philippines, Thailand, Taiwan, etc.

➤. UK Plug Type:
UK, Hong Kong, Singapore, Malaysia, Vietnam, Indonesia, Maldives, India, Pakistan, Qatar, etc.

➤. EU Plug Type:
Germany, France, Netherlands, Denmark, Finland, Norway, Poland, Portugal, Austria, Belgium, Hungary, Spain, Sweden, Russia, etc.

➤. AU Plug Type:
Australia, New Zealand, Papua New Guinea;

After-sales Section

How to install the Ubox 12?

How to set Ubox 11&Ubox 12 Remote Control?

How to do when there is no internet connection?

How to flash the firmware for Ubox 12 and Ubox11?

What should I do if there is a black screen on the boot?

Determine if there is a problem with the HDMI cable. If there is no problem with the HDMI cable, the device needs to be repaired, please contact the dealer for handling

How to switch to a mouse?

Switch between the arrow buttons at the bottom left of the remote control or directly insert the mouse.
I can watch a certain on-demand program, but I can't see it after I log out, what should I do?
Please click to clean up the garbage and clean up the cache in the lower-left corner, if not, please try to install the APP. If it still fails to play, please try to play again later

How to solve APPS 404/Network not connected?

The network is not connected to the device, please check whether the network connection is normal. If you use a wired network, you can replace the wireless network and try. (You can use the mobile phone hot spot to share the connection device to test whether the device's receiving network is normal) If it still does not work, please go to the official website to contact online customer service.
Another possibility is that there are too many viewers, the server response timed out, and the information cannot be obtained and a 404 error occurs. Please restart APPS to solve this problem.

The screen prompts "No response to ****", what should I do when I close the application or wait?

What should I do if the application in the application market chooses to download and it says 0% will not move or 100% will not respond?

It should be a network problem, you can try to restart the network device. If the situation does not improve, it is recommended to try again later or try another network company's network.

How to use the remote control learning function?

The learning function allows you to copy certain buttons from your original TV remote onto the TV box remote control. Here's how to use the learning mode:

1. Press and hold the "Power" button in the TV control section of the TV box remote for about 5 seconds, until the red indicator light stays on. This means the remote has entered learning mode.

2. Press the button you want to program. The red indicator light will start flashing. The remote is now in learning receive mode.

3. Point the original TV remote at the TV box remote at a distance of about 2–3 cm, and press the button you want to copy.

4. When the learning is successful, the red indicator will flash quickly three times and then stay on. You can now proceed to program another button.

5. If learning fails, the red indicator will flash 5 times, then return to learning mode. Please repeat steps 2–4.

After programming is complete, press any button outside the TV control area to exit learning mode. The red indicator light will turn off.

How to find your MAC number?

You can find the MAC number on the back of the TVBox. Or view the MAC number in the upper right corner of the TVBox interface after booting. If you have any questions, please contact our customer service.

When connecting to WiFi, it prompts that it has been stored or how to solve the authentication problem?

It is prompted that there is a problem with the password that has been stored. It is recommended to change the password or choose to display the password before entering it. The identity verification problem may be that the password is incorrect. If the password is correct, other mobile phones or digital products can connect to the WiFi signal and can surf the Internet normally. You can try to restart the network equipment and AMB equipment. Or the MAC of the Unblock product is outside the "prohibited mac" of your router, as long as the MAC of the Unblock product is added to your allowed MAC. Or try to modify the username and password of the router.

Blue screen/stuck at the startup screen?

Please provide me with a photo and email at the bottom of the machine, click here to submit your question:
I will send you flashing software to repair it (you need to bring your own computer, TF card, a card reader 33. How to reset (reset) the box?
TV assistant in the lower left corner (gear icon)> Settings> Backup and reset> Restore original factory settings> Restore box> Clear all data